Privacy Policy

1. Introduction

This Privacy Policy explains how PharmacyFarm ("we", "our" or "us") collects, uses, shares and protects personal information when you visit our website, create an account or place an order. We serve customers in the United States.

2. Information we collect

Information you give us

• Name, email address and, if you provide it, phone number
• Delivery address
• Order details, including the products you buy
• For prescription items: the prescription you upload and the information on it, such as the medicine, dosage and your prescriber's details
• Messages you send us, for example through the contact form or by email
• Payment details needed to confirm your payment (for example the transaction reference). We do not store full card numbers.

Information collected automatically

• IP address, browser and device type
• Pages visited, time spent and the website that referred you
• Cookies and similar technologies (see section 6)

3. How we use your information

• To process, dispense, ship and support your orders
• To verify prescriptions before prescription items are dispatched, including contacting you or your prescriber when needed
• To send order confirmations and order updates
• To respond to your questions and requests
• To run, secure and improve our website, and to prevent fraud
• To send marketing emails if you have agreed to receive them – you can unsubscribe at any time
• To keep records and meet our legal and regulatory obligations

4. How we share information

We do not sell your personal information. We share it only as needed with:

• Your prescriber – to confirm the details of a prescription
• Shipping carriers – your name and address, to deliver your order
• Payment and banking providers – to receive and confirm payments
• Service providers – such as website hosting, email delivery and analytics, who act on our instructions
• Authorities – when the law requires it, or to protect the rights and safety of our customers and others

5. How we protect your information

Our website uses encrypted (HTTPS) connections, access to customer and prescription information is limited to people who need it to do their job, and we use reasonable technical and organizational measures to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

6. Cookies and analytics

We use cookies and browser storage to keep you signed in and to remember your cart and wishlist. We also use analytics tools, such as Google Analytics, to understand how our website is used. You can block or delete cookies in your browser settings, but some features may not work properly without them.

7. Your choices and rights

Depending on where you live, you may have the right to request access to, correction of, or deletion of your personal information, and to opt out of certain uses. You can:

• Update your account details in My Account
• Unsubscribe from marketing emails using the link in any email
• Email support@pharmacyfarm.com to make a privacy request. We may need to verify your identity first.

Some information, such as prescription and order records, may have to be kept for a period set by law even if you ask us to delete your account.

8. Data retention

We keep personal information for as long as we need it for the purposes described above, including to meet legal, tax, pharmacy record-keeping and accounting requirements, to resolve disputes and to enforce our agreements.

9. Children

Our website is not intended for children, and you must be 18 or older to place an order. We do not knowingly collect personal information from children.

10. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and change the "Last updated" date.

11. Contact us

Questions about this policy or your personal information? Email support@pharmacyfarm.com or use our contact form.